Effective Date: October 11, 2026
Crown & Caddie endeavors to provide merchandise that reflects our commitment to quality, comfort and luxury. We hope you enjoy your purchases; however, we understand that occasionally items need to be returned or exchanged. Please review our terms below to ensure you have the best possible experience should you need to return an item.
We offer a 14-day return window from the date of delivery on Crown & Caddie apparel embroidered with the Crown & Caddie logo. Items must be returned within this period to qualify for a refund or exchange.
Clothing must be unworn, unwashed, and free of perfume, deodorant, or makeup stains. Items must be unused, and in their original packaging with all tags attached. Products that do not conform to these requirements or showing signs of use or wear may be subject to a restocking fee or rejected.
We are happy to exchange items for a different size, color, or a product of equal value. If the new item is more expensive, you will be charged the difference. Exchanges are available for size or color variations, subject to stock availability. We make reasonable efforts to ensure product descriptions, sizing information, and images are accurate. However, colors may vary due to screen settings, measurements are approximate, and inventory may change without notice. We reserve the right to add, discontinue or modify products at any time.
Contact our customer service team at legal@crownandcaddie.com. You will receive a Return Merchandise Authorization (RMA) number and prepaid shipping label within 24-48 hours.
Contact our customer service team at legal@crownandcaddie.com. You will receive shipping details to initiate your return within 24-48 hours. Customers are responsible for return shipping on refunds.
Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned item and approve the refund. Original shipping costs are non-refundable unless the return is due to our error.
If you receive a damaged or defective item, contact us within 72 hours of delivery. We will provide a prepaid return label and send a replacement or full refund at no additional cost.
All sales of custom embroidered apparel from Authorized Club Storefronts are final and nonrefundable. Club donations associated with those storefront purchases are also nonrefundable.
International customers are responsible for all return shipping costs and any customs fees. We recommend checking with your local customs office before shipping.